Privacy Policy

1. Introduction

DynamiGrid ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dynami-grid.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Company name and job title
• Website usage data and preferences
• Communication records and correspondence
• Marketing preferences and consent records

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our software services
• Responding to inquiries and customer support requests
• Sending marketing communications (with your consent)
• Analyzing website usage and improving user experience
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring website security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our services and fulfill contractual obligations
• Legitimate Interest: For business operations, security, and website analytics
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• In connection with a business merger, acquisition, or sale

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions: 3 years
• Newsletter subscriptions: Until you unsubscribe
• Customer records: 6 years after contract termination
• Website analytics: 26 months
• Legal compliance records: As required by law

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Challenge automated decisions

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our cookie policy provides detailed information about:

• Types of cookies we use
• Purpose of each cookie category
• How to manage cookie preferences
• Third-party cookies and analytics

View our full Cookie Policy for more information.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for data transmission
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures for data breaches

10. International Data Transfers

Your personal data is primarily processed within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions from the UK government
• Standard contractual clauses approved by the ICO
• Binding corporate rules for multinational organizations

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):